ONLINE STORE RULES
1. General Provisions
1.1. These rules govern the terms and conditions of using the Vanthea Cosmetics online store (www.vantheacosmetics.shop).
1.2. By placing an order, customers agree to comply with these rules.
1.3. Vanthea Cosmetics reserves the right to update these rules, with prior notice given to customers.
2. Orders & Payments
2.1. Orders can be placed through the online store by registered or guest users.
2.2. Payment methods include credit/debit cards, bank transfers, and digital payment services.
2.3. Orders are processed upon successful payment confirmation.
3. Shipping & Delivery
3.1. Vanthea Cosmetics delivers products within Pakistan and other specified locations.
3.2. Estimated delivery times vary based on the shipping method selected at checkout.
3.3. Customers will receive tracking details once the order has been dispatched.
4. Returns & Refunds
4.1. Customers can request a return or exchange within [X] days of receiving their order.
4.2. Products must be unused, in original packaging, and accompanied by proof of purchase.
4.3. Refunds are processed within [X] business days after the return is approved.
5. Customer Support
5.1. For inquiries or assistance, customers can contact us at vanthea.pak@gmail.com.
5.2. Our support team is available during business hours to address concerns.
6. Privacy & Security
6.1. All personal data provided during transactions is processed in accordance with our Privacy Policy.
6.2. Customer information is securely stored and not shared with unauthorized parties.
7. Final Provisions
7.1. Vanthea Cosmetics reserves the right to modify these rules as necessary.
7.2. Any disputes will be resolved in accordance with applicable laws.
1. Definitions
In these Online Store Rules, the following terms shall have the meanings assigned to them:
1.1. Online Store – The website www.vantheacosmetics.shop, operated by Vanthea Cosmetics, through which customers can browse, purchase, and order cosmetic products.
1.2. Seller – Vanthea Cosmetics, the entity responsible for managing the Online Store, processing orders, and providing customer service.
1.3. Customer – Any individual or legal entity using the Online Store to browse or purchase products, including both registered users and guest buyers.
1.4. Account – A personal profile created by a Customer on the Online Store, enabling order history tracking, faster checkout, and personalized recommendations.
1.5. Order – A request placed by the Customer via the Online Store to purchase one or more products, subject to payment and order confirmation.
1.6. Product – Any item available for sale on the Online Store, including but not limited to skincare, makeup, and beauty accessories.
1.7. Payment Methods – The available options for completing a purchase, such as credit/debit cards, bank transfers, and digital payment services.
1.8. Delivery – The shipping and logistics process through which the purchased Products are transported from the Seller to the Customer.
1.9. Business Days – Refers to Monday to Friday, excluding public holidays, when the Seller processes orders and provides customer support.
1.10. Privacy Policy – A document outlining how the Seller collects, processes, and protects Customer personal data, in compliance with relevant laws.
1.11. Terms & Conditions – The set of rules governing the use of the Online Store, which Customers must agree to before making a purchase.
2. General Regulations and Use of the Online Store
2.1. Acceptance of Terms – By accessing and using the Vanthea Cosmetics Online Store (www.vantheacosmetics.shop), Customers agree to comply with these regulations, as well as the Privacy Policy and Terms & Conditions.
2.2. Legal Capacity – Customers must be at least 18 years old or have parental/guardian consent to place orders in the Online Store.
2.3. Account Registration –
• Customers may create an account to facilitate faster checkout, track orders, and receive exclusive offers.
• Account registration requires providing accurate personal information, including a valid email address.
• The Customer is responsible for maintaining the confidentiality of their login credentials.
2.4. Placing an Order –
• Orders can be placed by both registered users and guest buyers.
• Customers must provide accurate billing and shipping details to ensure successful order processing.
• The Seller reserves the right to refuse or cancel an order in case of incorrect information, suspected fraud, or non-availability of products.
2.5. Product Availability –
• All product listings in the Online Store are subject to availability.
• If a product is out of stock after an order is placed, the Seller will notify the Customer and provide an alternative solution (refund, replacement, or delayed shipping).
2.6. Prohibited Activities – Customers are strictly prohibited from:
• Using the Online Store for illegal, fraudulent, or harmful activities.
• Providing false or misleading information during registration or checkout.
• Attempting to breach website security, interfere with operations, or distribute malware.
2.7. Website Functionality –
• The Seller strives to maintain uninterrupted access to the Online Store but does not guarantee continuous availability due to technical updates, maintenance, or unforeseen issues.
• The Seller reserves the right to modify, suspend, or discontinue parts of the Online Store as needed.
2.8. Changes to Regulations –
• Vanthea Cosmetics may update these regulations as necessary to reflect legal or operational changes.
• Customers will be notified at least 7 days in advance of any significant modifications.
3. Registration
3.1. Creating an Account –
• Customers may register an account on the Vanthea Cosmetics Online Store (www.vantheacosmetics.shop) to access additional features, including faster checkout, order tracking, and personalized recommendations.
• Registration requires providing a valid email address, full name, and a secure password.
• Customers must ensure that the information provided is accurate and up to date.
3.2. Account Security & Responsibilities –
• The Customer is responsible for maintaining the confidentiality of their account credentials.
• The Seller is not liable for unauthorized access resulting from weak passwords or sharing login information.
• If the Customer suspects any unauthorized access, they must immediately notify Vanthea Cosmetics at vanthea.pak@gmail.com.
3.3. Account Benefits – Registered Customers can:
• Track order history and status updates.
• Save shipping and billing details for faster checkout.
• Receive exclusive promotions, discounts, and personalized recommendations.
3.4. Account Deletion –
• Customers may request account deletion at any time by contacting Vanthea Cosmetics customer support.
• Upon deletion, personal data will be processed according to the Privacy Policy, except where retention is required by law (e.g., for financial records).
4. Orders
4.1. Placing an Order
• Customers can place orders through the Vanthea Cosmetics Online Store (www.vantheacosmetics.shop).
• Orders can be made by registered users or guest buyers without requiring an account.
• Customers must provide accurate billing and shipping information to ensure proper order processing.
4.2. Order Confirmation
• After placing an order, the Customer will receive an order confirmation email with details of the purchase.
• The Seller reserves the right to cancel or refuse an order if:
• The product is out of stock.
• Payment is not successfully processed.
• There is suspicion of fraud or false information.
• In case of order cancellation, the Customer will be notified and refunded if payment has been made.
4.3. Order Processing & Dispatch
• Orders are processed within [X] business days after payment confirmation.
• Customers will receive a shipment tracking number once the order is dispatched.
• Delivery times depend on the chosen shipping method and location.
4.4. Order Modifications & Cancellations
• Customers may request modifications or cancellations before the order is shipped by contacting customer support at vanthea.pak@gmail.com.
• Once an order has been dispatched, it cannot be canceled but may be eligible for return (see Return Policy).
4.5. Pre-Orders & Out-of-Stock Items
• If a product is out of stock, Customers may have the option to place a pre-order or receive a notification when the item becomes available.
• Pre-orders are processed once the product is back in stock, with estimated delivery communicated to the Customer.
5. Payment
5.1. Accepted Payment Methods
• Customers can complete their purchases using the following payment methods:
• Credit/Debit Cards (Visa, MasterCard, etc.)
• Bank Transfers
• Digital Payment Services (e.g., PayPal, Stripe, or other supported providers)
• Cash on Delivery (COD) (if available for selected locations)
5.2. Payment Processing
• All transactions are processed securely using SSL (Secure Socket Layer) encryption to protect Customer data.
• Payments must be successfully authorized before orders are processed and shipped.
• In case of failed or declined payments, the order will not be confirmed, and the Customer will need to retry the payment or choose another method.
5.3. Currency & Pricing
• All prices on the Vanthea Cosmetics Online Store are displayed in [currency].
• Prices are inclusive/exclusive of applicable taxes and shipping fees (as specified at checkout).
• The Seller reserves the right to update pricing at any time; however, confirmed orders will not be affected by subsequent price changes.
5.4. Invoices & Receipts
• Customers will receive a digital invoice or receipt via email upon successful payment.
• If a printed invoice is required, Customers can request one by contacting vanthea.pak@gmail.com.
5.5. Refunds & Chargebacks
• Refunds for eligible returns are processed within [X] business days after the returned product is received and inspected.
• In case of unauthorized transactions or disputes, Customers must report the issue immediately to their bank/payment provider and notify Vanthea Cosmetics for further assistance.
6. Delivery
6.1. Shipping & Delivery Options
• Vanthea Cosmetics offers various delivery options, including:
• Standard Shipping – Estimated delivery within [X] business days.
• Express Shipping – Faster delivery within [X] business days (available for select locations).
• Cash on Delivery (COD) – If applicable, available in select areas.
6.2. Delivery Areas
• Orders are delivered across Pakistan and select international locations.
• Customers should verify whether their location is eligible for delivery before placing an order.
6.3. Shipping Costs
• Shipping fees vary based on the delivery location, shipping method, and order value.
• Orders above [X] amount may qualify for free shipping.
• Exact shipping charges are calculated at checkout.
6.4. Order Processing & Dispatch
• Orders are processed within [X] business days after payment confirmation.
• Customers will receive a tracking number via email once the order is dispatched.
• Orders placed on weekends or public holidays will be processed on the next business day.
6.5. Delivery Timeframes
• Estimated delivery times vary based on location and courier service.
• Delays may occur due to unforeseen circumstances, including weather conditions, customs clearance, or peak shopping seasons.
6.6. Tracking & Order Status
• Customers can track their orders using the tracking link provided in the shipment confirmation email.
• For delivery inquiries, Customers may contact vanthea.pak@gmail.com or the assigned courier service.
6.7. Failed Deliveries & Reshipping
• If a delivery attempt is unsuccessful due to incorrect address, unavailability, or refusal to accept the package, the courier may attempt re-delivery or return the package to the Seller.
• Additional shipping fees may apply for reshipping or redelivery requests.
6.8. Damaged or Missing Items
• Customers must inspect their package upon arrival. If a product is damaged, incorrect, or missing, they should report it within [X] hours/days of delivery.
• The Seller will investigate and provide a resolution, which may include a replacement, refund, or store credit.
7. Seller’s Warranty
7.1. Warranty Coverage
• Vanthea Cosmetics guarantees that all products sold through the Online Store are authentic, new, and free from defects at the time of delivery.
• The warranty applies only to unused products and does not cover damage caused by misuse, mishandling, or improper storage.
7.2. Warranty Period
• The warranty period varies by product category and brand. Customers should refer to individual product descriptions for specific warranty details.
• If a product is found to be defective within [X] days of purchase, Customers may request a replacement or refund, subject to the warranty terms.
7.3. Exclusions from Warranty
• The warranty does not cover:
• Products damaged due to improper use, exposure to extreme conditions, or negligence.
• Products that have been opened, altered, or used after delivery.
• Minor variations in product packaging or color that do not affect usability.
• Damage caused by third-party shipping carriers after successful delivery.
7.4. Warranty Claim Process
• To request a warranty claim, Customers must:
1. Contact Vanthea Cosmetics Customer Support at vanthea.pak@gmail.com within the warranty period.
2. Provide order details, proof of purchase, and clear images/videos of the defective product.
3. Await review and confirmation from the Seller regarding eligibility for replacement or refund.
7.5. Resolution & Replacements
• If a product is deemed defective under warranty:
• The Seller may offer a replacement, refund, or store credit.
• If the same product is unavailable, Customers may choose an alternative product of equal value.
• Refunds (if applicable) will be processed within [X] business days after approval.
8. Manufacturer’s/Distributor’s Warranty
8.1. Third-Party Warranty Coverage
• Some products sold through Vanthea Cosmetics may come with a manufacturer’s or distributor’s warranty, which provides additional protection beyond the Seller’s warranty.
• The terms, conditions, and duration of such warranties are determined by the respective manufacturer or distributor and may vary by product.
8.2. Warranty Claims with the Manufacturer/Distributor
• If a product is covered under a manufacturer’s or distributor’s warranty, Customers should:
1. Refer to the product packaging, warranty card, or manufacturer’s website for warranty details.
2. Contact the manufacturer’s or distributor’s customer service directly for claim procedures.
3. Provide necessary documentation, such as proof of purchase, warranty card, and product details.
8.3. Exclusions & Limitations
• The manufacturer’s warranty does not cover:
• Normal wear and tear.
• Damage caused by improper use, negligence, or unauthorized modifications.
• Issues arising from unauthorized repairs or service centers.
• Warranty services provided by manufacturers may be subject to their own policies and service center locations.
8.4. Assistance from Vanthea Cosmetics
• While Vanthea Cosmetics is not responsible for manufacturer’s warranty claims, the Seller may assist Customers by:
• Providing purchase receipts or invoices for warranty claims.
• Guiding Customers on how to contact the manufacturer or distributor.
• Offering alternative solutions if a product is no longer supported by the manufacturer.
9. Sale and Purchase Agreement Termination
9.1. Right to Cancel by the Customer
• Customers may request to cancel their order before shipment by contacting Vanthea Cosmetics Customer Support at vanthea.pak@gmail.com.
• If the order has already been shipped, the Customer may need to follow the return process as outlined in the Return Policy.
9.2. Return & Refund Conditions
• Customers who wish to terminate the sale after receiving the order may do so under the Return & Refund Policy, provided that:
• The product is unused, unopened, and in its original packaging.
• The request is made within the allowed return period ([X] days from delivery]).
• The return is approved after inspection by Vanthea Cosmetics.
9.3. Termination by Vanthea Cosmetics
• Vanthea Cosmetics reserves the right to terminate or cancel an order or sale agreement under the following circumstances:
• Non-payment or failed payment transactions.
• Suspected fraudulent activity or false information.
• Product unavailability due to unforeseen stock issues.
• Breach of the Online Store Terms & Conditions by the Customer.
9.4. Effects of Termination
• If an order is canceled before dispatch, the Customer will receive a full refund.
• If the order has already been shipped, the Customer may need to cover return shipping costs (unless the return is due to an error by Vanthea Cosmetics).
• Refunds will be processed within 30 business days after approval.
10. Free Services
10.1. Overview
• Vanthea Cosmetics may offer various free services to enhance the shopping experience, including but not limited to:
• Beauty Consultations – Personalized skincare and makeup advice from experts.
• Product Recommendations – AI-driven or expert-curated suggestions based on Customer preferences.
• Order Tracking – Free real-time order status updates via email or SMS.
• Loyalty & Rewards Program – Points-based discounts or exclusive member benefits.
10.2. Eligibility & Access
• Free services may be available to all Customers or restricted to registered users, newsletter subscribers, or loyalty members.
• Some services may be time-limited, promotional, or subject to change at the Seller’s discretion.
10.3. Limitations & Modifications
• Vanthea Cosmetics reserves the right to modify, suspend, or discontinue free services at any time without prior notice.
• Free services are offered as an added value and do not carry any warranties or guarantees.
10.4. Customer Responsibility
• Customers using free services must ensure they provide accurate information where required.
• Abuse or misuse of free services (e.g., fraudulent claims for rewards) may result in service restrictions or account suspension.
11. Seller’s Responsibility in Content Posting
11.1. Accuracy of Information
• Vanthea Cosmetics strives to ensure that all content posted on the Online Store (www.vantheacosmetics.shop) is accurate, up-to-date, and complete.
• Product descriptions, images, pricing, promotions, and availability are subject to change without prior notice.
11.2. Errors & Corrections
• In case of any errors, omissions, or inaccuracies in product details, pricing, or promotional offers, Vanthea Cosmetics reserves the right to correct the information and update Customers accordingly.
• If an order is placed based on incorrect information, the Seller may cancel or modify the order and notify the Customer.
11.3. Third-Party Content & Links
• The Online Store may feature content from third-party brands, suppliers, or partners, including product descriptions, reviews, and external links.
• Vanthea Cosmetics is not responsible for the accuracy, reliability, or content of third-party information. Customers should verify details directly with the respective brands if needed.
11.4. User-Generated Content
• Customers may be allowed to post reviews, ratings, or comments on the Online Store. The Seller reserves the right to:
• Moderate, edit, or remove content that is false, misleading, offensive, or violates store policies.
• Restrict users from posting content that includes spam, defamatory statements, or unauthorized promotions.
11.5. Intellectual Property & Copyright
• All text, images, videos, and other content published by Vanthea Cosmetics on the Online Store are protected by copyright and intellectual property laws.
• Unauthorized use, reproduction, or distribution of any content without prior permission is strictly prohibited.
12. Reporting Threats or Violations of Rights
12.1. Customer Rights & Protection
• Vanthea Cosmetics is committed to maintaining a safe, secure, and respectful online shopping environment.
• Customers have the right to report any threats, violations, or concerns regarding their rights, including but not limited to:
• Fraudulent activity or unauthorized transactions.
• Misuse of personal data or privacy breaches.
• Intellectual property infringements.
• Harassment, abusive behavior, or inappropriate content on the platform.
12.2. How to Report a Violation
• Customers can report any threats or violations by contacting Vanthea Cosmetics Customer Support at vanthea.pak@gmail.com.
• Reports should include detailed information, such as:
• The nature of the issue.
• Screenshots or supporting evidence (if applicable).
• Order number (if relevant).
12.3. Response & Resolution
• Vanthea Cosmetics will review all reports promptly and take appropriate action, which may include:
• Investigating the issue and providing updates to the complainant.
• Removing or blocking content that violates rights.
• Suspending accounts involved in fraudulent or abusive behavior.
• Cooperating with legal authorities if necessary.
12.4. Protection Against Retaliation
• Customers who report genuine concerns in good faith will be protected from any form of retaliation.
• False or misleading reports intended to harm Vanthea Cosmetics or other users may result in legal consequences.
13. Protection of Personal Data
13.1. Commitment to Data Privacy
• Vanthea Cosmetics is dedicated to protecting the personal data of its Customers in compliance with applicable data protection laws.
• All personal information collected is used lawfully, fairly, and transparently for order processing, customer service, and marketing (with consent).
13.2. Types of Data Collected
• Personal data collected may include, but is not limited to:
• Full name
• Email address
• Phone number
• Shipping & billing address
• Payment details (processed securely via third-party payment providers)
• Order history & preferences
13.3. Data Usage & Processing
• Customer data is used for the following purposes:
• Order fulfillment & delivery tracking
• Customer support & communication
• Personalized product recommendations
• Marketing & promotional offers (with Customer consent)
• Fraud prevention & security measures
13.4. Data Security Measures
• The Online Store is secured with SSL encryption to protect personal and financial data.
• Secure payment gateways are used to process transactions, and Vanthea Cosmetics does not store sensitive payment details.
• Access to personal data is restricted to authorized personnel only.
13.5. Sharing & Disclosure of Data
• Personal data is not sold or shared with unauthorized third parties.
• Data may be shared only with:
• Trusted delivery partners for order fulfillment.
• Payment processors for secure transactions.
• Legal authorities, if required by law.
13.6. Customer Rights
• Customers have the right to:
• Access their personal data stored by Vanthea Cosmetics.
• Request correction or deletion of inaccurate or outdated information.
• Withdraw consent for marketing communications at any time.
• Request data portability, where applicable.
13.7. Retention Period
• Personal data is stored only as long as necessary for legal, tax, and business purposes.
• Inactive customer accounts and associated data may be deleted after [X] years of inactivity.
13.8. How to Contact Us
• For data privacy inquiries, requests, or concerns, Customers may contact:
• Email: vanthea.pak@gmail.com
• Phone: +92 324 433 7561
14. Termination of the Contract (Excluding the Sale and Purchase Agreement)
14.1. Scope of Contract Termination
• This section applies to the termination of agreements related to the use of the Online Store, such as:
• User account registration agreements
• Subscription to newsletters or promotional services
• Membership or loyalty program agreements
• It does not apply to the Sale and Purchase Agreement, which is covered under Section 9.
14.2. Termination by the Customer
• Customers may request termination of their registered account or unsubscribe from services at any time by:
• Deleting their account through the Online Store settings (if available).
• Contacting Customer Support at vanthea.pak@gmail.com with a termination request.
• Unsubscribing from newsletters using the opt-out link in marketing emails.
• Once the request is processed:
• Access to the account or service will be permanently revoked.
• Any stored personal data will be deleted in accordance with the Privacy Policy, except where retention is legally required.
14.3. Termination by Vanthea Cosmetics
• Vanthea Cosmetics reserves the right to suspend or terminate a Customer’s account or service agreement if:
• The Customer violates store policies, terms, or conditions.
• Fraudulent or suspicious activity is detected.
• The Customer engages in abusive behavior, spamming, or misuse of the platform.
• The service is discontinued by the Seller.
• In cases of policy violations, termination may be immediate, and no refunds or compensation will be provided for any unused services.
14.4. Effects of Termination
• Once a contract is terminated:
• The Customer will no longer have access to their account or related services.
• Any stored personal data will be handled per privacy regulations.
• Previously granted licenses or permissions to use the Online Store’s features may be revoked.
14.5. Reactivation & Appeals
• Customers who believe their account was wrongfully terminated may submit an appeal to vanthea.pak@gmail.com.
• Vanthea Cosmetics will review appeals on a case-by-case basis and may reinstate accounts at its discretion.
15. Final Conclusions
15.1. Acceptance of Terms
• By using the Vanthea Cosmetics Online Store, Customers acknowledge that they have read, understood, and agreed to these Terms and Conditions.
• Any disputes or misunderstandings will be resolved in accordance with the applicable laws of [Country].
15.2. Changes to Terms & Conditions
• Vanthea Cosmetics reserves the right to update or modify these terms at any time.
• Customers will be informed about significant changes at least 7 days in advance via email or website notification.
15.3. Limitation of Liability
• Vanthea Cosmetics is not responsible for any:
• Technical issues, delays, or disruptions beyond its control.
• Unauthorized third-party activities affecting the Online Store or Customer accounts.
• Force majeure events, including natural disasters or government-imposed restrictions.
15.4. Severability Clause
• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain fully valid and enforceable.
15.5. Contact Information
• For any questions or concerns regarding these Terms and Conditions, Customers may contact:
• Email: vanthea.pak@gmail.com
• Phone: +92 324 433 7561
• Customer Support Hours: 2:00 pm to 10:00 pm
