At Vanthea Cosmetics, we strive to ensure our customers have a seamless and satisfying shopping experience. If you are not completely satisfied with your purchase, please review our refund policy below.

 

1. Eligibility for Refunds

We offer refunds under the following conditions:

• The item was incorrectly delivered or damaged during transit.

• The product received is expired or defective.

• The wrong item was shipped to you.

Refunds will not be issued for:

• Used, opened, or tampered products.

• Change of mind after purchase.

• Items purchased on sale or promotion (unless defective).

2. How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact Us within 7 days of receiving your order at vanthea.pak@gmail.com or +92 324 433 7561.

2. Provide your order number, product details, and reason for the refund request.

3. Attach clear photos or videos of the item(s) showing any defects or issues.

3. Refund Process

• Once your request is approved, refunds will be processed within 7 business days.

• The refund will be issued via the original payment method or as store credit (as per customer preference).

• In some cases, the product may need to be returned to us, and we will provide return instructions accordingly.

4. Late or Missing Refunds

If you haven’t received your refund within the specified timeframe:

• Check your bank account or payment method statement.

• Contact your bank or payment provider, as processing times may vary.

• If you still need assistance, please reach out to us at vanthea.pak@gmail.com or +92 324 433 7561.

5. Changes to Our Refund Policy

Vanthea Cosmetics reserves the right to modify this refund policy at any time. Any changes will be updated on our website and communicated accordingly.